Return Policy

1 Introduction

This Return Policy outlines the terms and conditions regarding cancellations, refunds, and claims for services provided by Pacifics Trucks ("we," "our," or "us"). By using our transportation and logistics services, you agree to comply with this Return Policy.

2 Service Cancellations

2.1 Cancellation by Customer

If you need to cancel a booked service, the following conditions apply:

To cancel a service, please:

• Contact our customer service department
• Cancel through your account dashboard
• Send an email to support@pacificstrucks.com

2.2 Cancellation by Pacifics Trucks

In rare circumstances, we may need to cancel a service due to unforeseen events, including but not limited to severe weather conditions, vehicle breakdowns, or other operational issues. In such cases:

• We will notify you as soon as possible about the cancellation
• You will receive a full refund of any fees paid
• We may offer alternative service options or rescheduling at no additional cost

3 Refund Process

When a refund is approved according to this policy:

• Payment Method: Refunds will be processed using the same payment method used for the original transaction
• Processing Time: Typically takes 5-10 business days, depending on your payment provider
• Confirmation: You will receive an email confirmation once the refund has been processed
• Tracking: Refund status can be tracked through your account dashboard

4 Service Modifications

If you need to modify your booked service (e.g., change pickup time, location, or cargo details):

• More than 24 hours before pickup: Modifications can be made at no additional cost, subject to availability
• Less than 24 hours before pickup: Modifications may incur a change fee of up to 20% of the service cost, subject to availability

If the modified service costs more than the original booking, you will be charged the difference. If it costs less, the difference will be refunded according to our refund policy.

5 Claims for Service Issues

5.1 Delayed Services

If your shipment is delayed beyond our guaranteed delivery time:

• You may be eligible for partial refunds or service credits based on the length of the delay
• Claims must be submitted within 7 days of the scheduled delivery date
• Delays caused by factors outside our control (e.g., severe weather, customs delays, incorrect shipping information) are not eligible for compensation

5.2 Lost or Damaged Shipments

For claims regarding lost or damaged shipments:

• You must file a claim within 14 days of the scheduled delivery date for lost shipments or within 7 days of delivery for damaged shipments
• Claims must include supporting documentation, such as photos of damaged items, original packaging, and a detailed description of the issue
• Compensation will be determined based on the declared value of the shipment and in accordance with our Terms of Service and applicable regulations

6 Non-Refundable Services

The following services and fees are non-refundable:

• Insurance Premiums: Fees paid for shipment protection and insurance
• Special Handling Fees: Fees for oversized, heavy, or hazardous materials
• Customs Duties: Customs clearance fees, duties, and taxes
• Completed Services: Services that have already been fully performed
• Administrative Fees: Processing and administrative fees

7 Exceptions

We understand that exceptional circumstances may arise. In cases of:

• Serious illness or medical emergencies
• Death in the immediate family
• Natural disasters or force majeure events
• Other significant emergencies

We may consider exceptions to this policy on a case-by-case basis. Please contact our customer service department with appropriate documentation to request an exception.

8 How to Submit a Claim

To submit a claim for refund, cancellation, or service issues:

1. Log In: Log in to your account and navigate to the "Support" section
2. Select Claim Type: Choose the appropriate claim type from the options
3. Provide Details: Fill in all required information and upload supporting documentation
4. Submit: Submit your claim for review by our support team

Alternatively, you can contact our customer service department:

• Email: support@pacificstrucks.com
• Phone: 09067000043
• Address: 3 Christ Anizo Close Off DLA, Delta State, Nigeria

9 Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on our website. We will notify you of any significant changes by:

• Updating the "Last Updated" date at the top of this policy
• Sending an email notification to registered users
• Posting a notice on our website

Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

10 Contact Us

If you have any questions about this Return Policy, please contact us: